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Customer Onboarding Manager, Spanish/French Speaking

Beyond (formerly Beyond Pricing)

Beyond (formerly Beyond Pricing)

Customer Service
Barcelona, Spain
Posted on Wednesday, June 5, 2024

Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40%. Our unparalleled access to, and analysis of, real-time data for the vacation rental industry powers our ability to drive revenue, maximize profitability and save time for hosts and property managers around the world.

It’s with that in mind that Beyond is looking to add an Implementation Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Implementation Manager you will be responsible for:

  • Training New Customers: Educate new customers on our platform to master Revenue Management and effectively use Beyond Pricing to achieve their revenue goals. Efficient and effective onboarding ensures stronger customer relationships, drives product adoption, and enhances retention and satisfaction.
  • Integrating CRM Systems: Facilitate the seamless integration of the customer’s property management system with Beyond Pricing.
  • Project Management: Oversee the customer’s training and onboarding experience, ensuring timely completion of tasks by both the customer and our team.
  • Product Expertise: Maintain a deep understanding of Beyond Pricing’s suite of products, integrations, features and the algorithm to provide expert guidance.
  • Tailored Solutions: Understand our customers' situation and customize Beyond Pricing’s features to meet their specific needs.
  • Troubleshooting and Support: Address and resolve integration and revenue management-related inquiries..
  • Cross-functional Collaboration: Work with cross-functional teams to enhance collaboration and improve the customer experience.
  • Customer Advocacy: Serve as the voice of the customer to our Product organization, communicating trending customer feedback and ideas for continuous improvement.

So what kind of person are we looking for in this role? The person who will be successful in this role will:

  • Be Naturally Curious: Possess a strong desire to learn the ins-and-outs of SaaS software.
  • Stay Organized and Methodical: Effectively manage and keep track of ongoing projects.
  • Excel in Communication: Communicate clearly and effectively with both internal and external stakeholders.
  • Have Deep Customer Empathy: Derive fulfillment from helping and training customers to achieve their goals.
  • Enjoy Working with People: Be driven to provide an excellent customer experience.
  • Go Above and Beyond: Consistently exceed expectations for both teammates and customers.

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

  • 1+ years of relevant experience in project management, customer experience, or a similar customer-facing role.
  • Fluent in English
  • Fluent in French or Spanish
  • A solid understanding of implementation/onboarding best practices
  • Creative and analytical thinker with strong problem-solving skills
  • Exceptional verbal and written communication abilities, capable of communicating effectively at all levels
  • Attention to detail and a process-driven mindset
  • Proven ability to manage multiple projects simultaneously
  • Demonstrated ability to quickly learn and use cloud-based SaaS solutions
  • Highly motivated and a driven self-starter
  • Fluency in Portuguese or Italian is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

  • Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
  • Meet with our Manager of Implementation / Onboarding for a deeper dive video conversation
  • Complete an assignment and present it during a video call
  • Speak with our EMEA Managing Director
  • Speak with our Co-Founder as a final step

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.


Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

Please review our GDPR Statement here.