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Customer Success Specialist

Cambly

Cambly

Customer Service, Sales & Business Development
Istanbul, İstanbul, Turkey
Posted on May 26, 2025

Job Title: Customer Success Specialist (Turkey)
Location: Turkey (Remote)
Team: B2B - Customer Success

About Cambly

Cambly is a global EdTech company helping millions of language learners gain confidence and fluency through on-demand, 1-on-1 English conversation practice with native speakers. As we expand our B2B offerings, we’re seeking a passionate and proactive Customer Success Specialist to support our enterprise learners and admins in Turkey. You’ll play a critical role in driving engagement, retention, and success across our B2B customer base.

What You'll Do

  • Lead onboarding sessions for students to ensure a smooth start and successful setup of tutor matching and learning paths.

  • Drive platform engagement through proactive outreach, regular check-ins, and platform training sessions.

  • Support admins by managing day-to-day inquiries and requests, providing timely and effective solutions.

  • Recommend usage optimizations, such as seat reallocations and learning strategy adjustments, to maximize value.

  • Monitor learner progress (e.g., level test completions, session consistency), intervening when needed to keep learners on track.

  • Celebrate learning milestones and progress with students and admins to sustain motivation and satisfaction.

  • Generate and share reports, including monthly utilization data, satisfaction summaries, and success stories.

  • Run surveys to collect actionable feedback from both students and administrators.

  • Identify at-risk accounts early and partner with the Account Manager to mitigate churn risks.

  • Track support tickets and escalate recurring issues or platform-related trends to internal teams.

  • Report performance against key KPIs such as platform utilization, learner satisfaction, and retention.

What We’re Looking For

  • 2–3 years of proven experience in a Customer Success or Account Management role, preferably in B2B or EdTech environments.

  • Exceptional communication and interpersonal skills with a strong client-first mindset.

  • Highly analytical and data-driven, with the ability to interpret patterns and draw actionable insights.

  • Proactive problem-solver with excellent organizational skills and experience managing client accounts.

  • Comfortable working with technology and digital platforms; able to lead product training sessions and troubleshoot issues independently.

  • Fluency in Turkish and proficiency in English (spoken and written).

  • Must be based in Turkey and familiar with the local market and educational context.

Why Cambly?

  • A mission-driven company making English accessible worldwide

  • Fast-paced, high-impact environment with global team collaboration

  • Opportunity to support meaningful learning outcomes for students and institutions

  • Competitive compensation and stock options in a growing Pre-IPO company