The Senior People Generalist and Office Operations role reports to the Chief People Officer and provides the right person a career-changing opportunity to build and grow the People Operations function at Cambly. This role will also flex to support our in-office needs - both culturally and logistically. You are likely the right candidate profile if you…

• Have 5- 7 years of experience in People Operations roles

• Know how to make an office operate

• Have worked at an earlier stage (Seed-Series B) software company

• Get energized from creating a cohesive in-office experience

• Led the efforts on building people ops from the ground up, or you’ve been on a team where someone else has led it

• Have been part of a global organization with varied people operations needs

• Get energized by the idea of creating processes, programs, and building

During your first year, your role will be broad and include:

People Generalist (75% of role)

• Design and drive a benefits portfolio that supports employee needs. Ability to shift from strategic to the tactics needed to deliver the open enrollment processes and ensure clear, effective communication of benefits to employees

• Lead the administration and optimization of our employee benefits programs, including health and wellness offerings

• Manage all aspects of employee leaves (FMLA, disability, parental, medical, etc.) from intake to return-to-work processes

• Support all People programs and initiatives across the employee lifecycle

• Execute and enhance onboarding and offboarding processes to ensure smooth transitions for employees

• Collaborate and design with the People team on all People initiatives including performance management, compensation and manager readiness training

• Assist with People policies and procedures development and implementation

• Collaborate with Recruiting to support the new hire process and communicate benefits information to candidates

• Performance management: Collaborate with peers to lead and coordinate the end-to-end performance review cycles (e.g., mid-year and year-end), ensuring consistency, fairness, and timely completion across all departments.

• Career Frameworks & Job Leveling: Partnering with the business to create career frameworks and competencies that align with Cambly’s current org and growth.

• Analytics: Deciding where and how we collect data, how often we report it and to whom, and what types of analyses are most important

Workplace Operations & Facilities (25% of role)

• Maintain a clean, welcoming, and well-stocked office environment by managing inventory, supplies, snacks, and workspace organization.

• Create an inclusive in-office experience through creative events and all hands.

• Serve as the primary point of contact for third-party vendors and building services, including maintenance, janitorial, landscaping, plant care, and other facility-related needs.

• Conduct research to inform office supply purchasing decisions, track inventory levels, and maintain relationships with vendors to ensure smooth office operations.

• Identify inefficiencies within office operations and collaborate with departments such as People, Finance, and IT to implement process improvements and optimize workflows.

• Oversee office safety and ensure compliance with health and safety regulations, including managing safety protocols such as safety drills, first aid procedures, and other workplace safety initiatives.

What skills you’ll bring:

• Analysis: you are able to balance quantitative and qualitative data to inform decisions in both a reflective and predictive manner. Experience with Excel required.

• Business Acumen: you drive initiatives from a strategic level through business goals and objectives. You create awareness in digging into the business details and by partnering closely with the organization.

• Collaboration: you naturally embed yourself into the teams you work with and seek to become part of their organization.

• Innovation: you go beyond “best practices” and discover new ways to solve challenges by diagnosing issues and gathering information.

• Communication: you have an affinity for storytelling. You make sure people are kept up to date on information, ensure everyone has a seat at the table and is heard.

• Project Management & Organization: must have structured and organized workflow, and ability to project manage lengthy projects with multiple deadlines and stakeholder needs.

• IT: you’re familiar with basic office tech and are happy to lend a hand when someone forgets their password or needs help accessing tools.

Qualifications

• Demonstrated success in high-growth technology organizations

• Experience administering HR tech stack

• Experience managing benefits, compensation, equity programs and planning

• People management skills - must have experience managing people and programs previously

• Demonstrated experience partnering with leaders from Manager to Executive level on company initiatives to impact change across organizations.

• Experience managing vendors and vendor costs

Compensation

Base salary: $120,000-$140,000 USD

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great addition, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!