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Senior Zuora Systems Analyst

Carta

Carta

IT
San Francisco, CA, USA · sandy, ut, usa
Posted on Saturday, February 17, 2024

The Company You’ll Join

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.

Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the Forbes World’s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.’s Fastest-Growing Private Companies. We’ve also been recognized as a 2023 Built In Best Place to Work in the U.S., a Muse VIBE Award winner in the Vacation and Time Off category and certified as a Great Place to Work.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

The newly created Senior Zuora Systems Analyst role will report to and work closely with the Finance Systems Senior Manager as well as partner with stakeholders across the Company in finance, engineering, and business systems.

The Problems You’ll Solve

The Senior Zuora Systems Analyst role will proactively improve and support the development, implementation, and maintenance of Carta’s enterprise finance systems by demonstrating strong influence and communication skills to collaborate internally with the Finance, AR, and IT teams. The position will act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal system admin and support contact for Zuora Billing and Zuora Revenue (Revpro), along with other finance systems.

Other responsibilities include:

  • Provide internal, ongoing system/technical support to Finance users, including training with a focus on superior customer service
  • Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the finance team
  • Support onboarding of additional business units and acquired subsidiaries onto Zuora Billing and related quote-to-cash systems
  • Partner with internal users and stakeholders, assisting with data analysis, business process mapping, reporting needs, and continuous improvement initiatives
  • Maintain proper system access for user roles, ensuring compliance with segregation of duties
  • Monitor end-user usage of business systems and track performance
  • Provide frontline support with regards to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues
  • Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, system integrity, and security
  • Responsible for the change management and release process of Zuora Billing, Zuora Revenue(Revpro), and other finance applications, as and when required
  • Provide quality and timely communication regarding system status
  • Maintain up-to-date knowledge of system functionality, customization, and integration
  • Support integrations with other enterprise apps like Zuora CPQ, accounting systems, payment systems, etc.

About You

A successful candidate for this position will demonstrate the following:

  • 5+ years of experience with Zuora Billing and Zuora Revenue administration, configuration, including 3rd party integrations in complex environments
  • Bachelor’s degree in a relevant discipline (MIS, IT business/computer science, and/or Accounting)
  • Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments, and Taxes
  • Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, Workflows, and Reports
  • Experience working in Zuora sandbox including deployment across multiple tenants
  • Experience working in Zuora APIs
  • Experience working in Zuora Revpro administration: User access, Data interface/sync, Custom attributes, File upload/templates, Data Augmentation, Period Open/Close, Revenue Contracts, and Reports
  • Understanding of Revpro schema and Data Query usage
  • Knowledge of SQL
  • A strong understanding of the quote-to-cash (Q2C) business process.
  • Project management, including requirements gathering, system implementation, and system integration experience
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work independently with minimal guidance
  • Ability to work collaboratively with cross-functional teams
  • Ability to juggle multiple stakeholders and remain professional and flexible in high-pressure situations
  • Familiarity with revenue recognition and financial reporting concepts
  • Familiarity with the hire-to-retire process and system access management
  • Zuora Billing/Revenue Certification is a plus

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is below:

  • $134,300 - $158,000 in San Francisco, California
  • $107,440 - $126,400 in Sandy, Utah

Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at recruiting@carta.com. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Carta.

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