Senior Director, CX Product Management



Product, Sales & Business Development
New York, NY, USA
Posted on Saturday, May 25, 2024

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to planet-saving, plant-based nutrition and more.

Our mission is to empower more people to exercise ownership in the world’s leading private companies via a world-class technology platform with access to the largest network of buyers and sellers in the world. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible and seamless for companies, their employees and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.

Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. The Forge marketplace has over 440,000 registered users and private shares have traded in more than 500 companies since inception, representing over $12 billion in volume across over 21,000+ transactions.

Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams and innovators in this way. You can learn more about Forge in the following video: “The private market future starts now”.

The Role:

We are seeking a dynamic Senior Director, Customer Experience Product Management to play a critical role in driving the company's product vision, overseeing executive software demonstrations, spearheading go-to-market strategies, managing stakeholder communications, and leading various other product management activities. The ideal candidate will possess a blend of communication and presentation skills, technical acumen, market insight, leadership skills, and a hands-on approach to guide our product team to new heights. This hands-on role will start as an individual contributor.

Location: This is a hybrid role based out of our Soho NY, NY or San Francisco, CA offices. Occasional travel between the two offices is required.


  • Stakeholder Communications: Serve as a key liaison between the product team and internal/external stakeholders, including customers, partners, and investors, to gather feedback and communicate product strategy
  • Product Leadership: Work closely with the Head of Product to define the product vision and roadmap, prioritizing development initiatives to meet business goals
  • Market Analysis: Conduct market research to identify trends, opportunities, and competitive threats, leveraging insights to inform product development and positioning
  • Go-To-Market Strategy: Collaborate with the product and marketing teams to develop and implement effective go-to-market strategies for new product launches and updates, ensuring our products meet market needs and achieve maximum penetration, in alignment with the company's objectives and market needs
  • Executive Engagement: Lead high-impact demonstrations of our software to executives and key decision-makers, showcasing the value and capabilities of our solutions
  • Client & Prospect Outreach: Coordinate and execute outreach programs to build and maintain relationships with clients and prospects, gathering feedback to inform product development
  • Team Leadership: Support and mentor team members, fostering a culture of innovation, collaboration, and accountability


  • 8+ years of experience in product management, preferably within private markets, secondary trading, VC, or buy-side asset management as well as retail exposure
  • Extensive knowledge of private market secondary trading, VC workflows, and buy-side asset management software solutions.
  • Excellent executive communication skills, with the ability to articulate complex concepts and product value propositions to a variety of audiences
  • Proven ability to build and maintain relationships with C-level executives and key decision-makers
  • Demonstrable track record of successful go-to-market strategy execution and stakeholder engagement
  • Strong analytical and strategic thinking capabilities, with a focus on delivering results, and the ability to drive cross-functional initiatives from concept to execution
  • Ability to work independently and take initiative, driving projects forward with minimal supervision
  • Bachelor's degree in a relevant field; MBA or advanced degree preferred

For residents of San Francisco/Bay Area, CA and New York, NY the annual salary range for this role is $230,000 - $240,000 + annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, annual bonus, and other factors.

Forge implements a mandatory COVID-19 Vaccination Policy, which applies to all employees. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at Forge. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results as of the first date of their employment.

Employees may request an exception from this mandatory vaccination policy if the vaccine is medically contraindicated for them or medical necessity requires a delay in vaccination. Employees also may be legally entitled to a reasonable accommodation if they cannot be vaccinated because of a disability, or if the provisions in this policy for vaccination conflict with a sincerely held religious belief, practice, or observance. All such requests will be handled in accordance with applicable laws and regulations.

Forge is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.