Sparkrock helps social benefit organizations like nonprofits, school boards and government agencies to reach their greatest potential using technology. We help to make these mission-driven organizations more efficient, freeing up their time and resources to focus on the good they want to achieve.The Customer Success Managers assist our customers evolving their organization through the adoption of Sparkrock’s product. The Customer Success Manager helps to shape the future of business for our existing customers through growing their User, Technical and Business Success.We are seeking an innovative Customer Success Manager to build and strengthen relationships with our customer base.If you are highly motivated and love building and growing, this is the place for you. What will you be doing?

• You will drive the post-sale customer journey and manage the overall relationship with our customers.
• You will be the customer’s “go to” person during all parts of their journey and will ensure they have a positive experience during and after implementations.
• You will become our customer’s trusted strategic advisor to ensure our customers are making the most out of their investment.
• You will be the advocate for customer needs cross-departmentally

Responsibilities

• As CSM, you are responsible for managing relationships with multiple customers, and within each develop connections with stakeholders to understand their unique operational challenges and Job Ad/Landing Page Section Content Search Profile to map these to the value of Sparkrock products.
• You are a proactive self-starter, able to prioritize and complete tasks quickly in a fast-paced environment, and business-focused with the aim of helping clients and expanding relationships.
• You will act as an advisor and consultant, as well as a customer advocate within Sparkrock.
• You will do this with deep market knowledge with the ability to engage and communicate the business value of our products while driving towards established goals.
• You are a champion of what is possible for our customers and will proactively work with them to leverage our solutions to match their needs.
• As Customer Success Manager, you are driven to meet ambitious individual goals to support this exciting time of growth and scale for Sparkrock.

Requirements

• BA/BS required
• 5+ years experience working on the customer side of ERP implementations.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
• Extensive experience with ERP and/or CRM software and MS Office
• Supporting customers across North American time zones.
• Proven ability to prioritize work
• Superior listening skills

Nice to have

• Accounting Designation
• CRM experience to manage accounts and opportunities
• Experience as a Customer Success Key Account Manager, Sales, Consultant, or relevant role

What You Will Learn

• Candidates will learn Sparkrock 365, it’s features, relevant integrations.
• Candidates will learn about each of their customers so they will be able to become a trusted and strategic advisor.

Benefits - We don’t call them perks, they’re just part of what makes working at Sparkrock great.

• We are 100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.
• Flexible work hours. We work asynchronously and don’t care when you’re online, just that you deliver great results.
• Dedication to development. We focus on career pathing for each and every one of our employees and help provide training to advance at every stage in your career.
• Focus on culture. Coffee chats, happy hours, cooking classes, book clubs, and more!
• Swag! Because who doesn’t love swag?
• Stipend to help set up your ideal home office
• Introductions to thought leaders in the space and webinars on cutting-edge tech hot topics

Sparkrock is an Ionic Partners company. https://www.ionicpartners.com/We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.