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Call Coordinator

Neighborly

Neighborly

Operations
United States · Remote
Posted on Friday, July 5, 2024

Call Coordinator

Are you looking for a place where you can bring your skills?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

  • Answer all incoming phone calls from customers within a timely manner, using a professional and courteous tone.

  • As a Call Coordinator on the Junk King team, a typical day for you will include:

  • Answer all incoming phone calls in a professional and timely manner.

  • Listen effectively to customer inquiries and concerns, and quickly determine the appropriate course of action.

  • Transfer calls to the appropriate team within the Call Center.

  • Use a script when communicating the next steps to customers (Sales, Customer Care, voicemail for car parts).

  • Capture the customer's name, contact information, and the reason for their call in the Customer Relationship Management system.

  • Communicate with other agents via Microsoft Teams to answer questions in real-time.

  • Discuss call types, ways to improve, and gain efficiencies with supervisors on a regular basis.

  • Meet all departmental key performance metrics (ie. Answer rate, QA, and more).

Bring your skills and be inspired to achieve success.

(Required qualifications)

  • Experience: 1 year of call center experience

  • Skills:

    • Customer Service

    • Microsoft Office Suite (TEAMS, One-drive, SharePoint)

    • Knowledge of windows OS

    • Communicate Effectively

  • Education: High School Diploma

  • Schedule / in-office requirements: Remote

  • Equipment: Must supply your own personal computer (no macs)

Bring your goals and be enabled to reach them.

  • Competitive Pay: $15

  • Schedule: Works 5 days a week with availability to work weekend days

  • Benefits: Medical, Dental, etc.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Junk King