Become a Franchise Coach and empower Neighborly® franchisees to thrive! As a key liaison and trusted advisor, you will work alongside franchise owners, building strong relationships and providing expert guidance to drive growth and profitability. Collaboratively, you will identify opportunities, develop solutions, and celebrate successes, fostering a vibrant franchise community.

As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

As a Franchise Business Coach, a typical day for you will include:

• Partner with 20-40 franchisees: Serve as their dedicated point of contact, providing ongoing support and guidance on all aspects of their business.

• Travel and build relationships: Embrace a dynamic and flexible schedule with approximately 20-25% travel time (about 1 week per month) to connect with franchisees across diverse locations.

• Foster collaboration and growth: Lead monthly business reviews, analyze performance metrics, and develop actionable strategies to optimize franchisee success.

• Champion communication and transparency: Proactively share company updates and relevant information, ensuring franchisees are informed and engaged.

• Optimize financial performance: Collaborate closely with franchisees to implement brand initiatives, improve P&L statements, and maximize profitability.

• Provide expert coaching and mentorship: Share your business and operational knowledge, empower franchisees to overcome challenges, and inspire them to achieve operational excellence.

• Technology champion: Train and equip franchisees on proprietary and leading-edge software systems to streamline their operations.

• Build community and connection: Lead and participate in conferences, training events, and other initiatives to foster networking and learning within the Neighborly® family.

• Perform other duties as required. These duties may include assignments in job classifications other than their own.

• Sense of humor.

Bring your skills and achieve success (Required qualifications)

• Experience with a franchise system or comparable multi-unit operations is highly valued. Experience in the home service industry or a related field preferred.

• Strong understanding of financial statements, including P&L analysis and strategies for driving profitability.

• Knowledge and experience with operational processes and best practices in managing field operations.

• Education: Bachelor's degree in business, management, finance, or a related field strongly preferred. Master's degree considered a plus.

• Experience Required: Five (5) or more years of experience in managing and operating small businesses or similar concepts.

• Preferred but not Required: Two (2) or more years of experience executing D2D and Ground Game marketing and sales activities.

Bring your work ethic and gain stability.

• Competitive Pay

• Financial Benefits: Yearly Bonus

• Location: Fully Remote within the U.S.

• Benefits: Bonus Program, Paid time off, Paid holidays, and Full benefits package

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodation to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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