Customer Retention Specialist

Are you looking for a place where you can bring your organizational skills?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Customer Retention Specialist on the Window Genie team, a typical day for you will include:

• Project Management: Manage and implement various projects and initiatives, such as new product launches, marketing campaigns, and operational improvements.

• Franchisee Support and Training: Provide ongoing support, training, and guidance to franchisees on operational procedures, marketing strategies, and customer retention techniques.

• Operational Excellence: Manage and optimize franchise operations, ensuring compliance with brand standards and maximizing profitability.

• Communication and Collaboration: Effectively communicate with franchisees, internal teams, and external stakeholders to facilitate smooth operations and address concerns.

• Data Analysis and Reporting: Analyze key performance indicators (KPIs) to identify trends, measure success, and make data-driven decisions to improve performance around Repeat Business System initiative.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: 3-5 years of experience in executive/administrative/office support roles, with a strong preference for experience in franchise operations and/or marketing

  • Proficient in relevant software and systems, such as TCN, MailChimp, and financial analysis tools.

• Skills:

  • Organizational Skills

  • Time Management

  • Communication Skills

  • Interpersonal Skills

  • Problem-Solving

  • Attention to Detail

  • Ability to lift and carry up to 25 lbs.

  • Sense of humor.

• Education: Bachelor’s degree in Business Administration or marketing preferred

• Schedule / in-office requirements: Hybrid (Monday-Wednesday in office), Irving TX with 10-15% travel required.

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full-time (40+ hours weekly), Monday- Friday 8PM-5PM

• Benefits: Check out our benefits offerings here

• Financial Benefits: Equity and bonus opportunities

• Perks: We support your well-being with paid time off, holidays, wellness programs, and more.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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