Business Intelligence and WFM Specialist

Are you looking for a place where you can bring your passion for data?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Business Intelligence and WFM Specialist on the Neighborly Customer Solutions team, a typical day for you will include:

●Provide business recommendations based on data insights to contribute towards brand solutions and collaborate with the appropriate departments to execute them, while considering the impact of conversion and revenue.

• Collecting data from various sources, cleaning and transforming it into a usable format, and performing in-depth analysis to identify trends, patterns, and anomalies.

• Creating interactive dashboards and reports that effectively communicate key findings to stakeholders across all levels.

• Collaborating with partner’s WFM teams to ensure proper workforce management plans are in place, considering NBLY seasonality and growth plans.

• Reviewing schedules along with the partner’s Workforce Management teams to ensure coverage and service level success.

• Identifying opportunities or gaps in the partner’s staffing plans based on the company’s budgetary goals and seasonal flow.

• Tracking key performance indicators (KPIs) related to workforce performance, customer satisfaction, and operational efficiency.

• Preparing and presenting regular reports on demand for NBLY brands and the NCS department.

• Identifying and implementing opportunities to improve workforce management processes, as well as reporting processes, to increase efficiency.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: Minimum 3 years of experience in a Business Analysis and/or Workforce Management environment, with experience in report creation, data-driven initiatives, etc. Experience with workforce management software. Experience with data analysis and reporting tools. Experience with project management methodologies.

• Skills:

  • Strong Analytical & Problem-Solving Skills.

  • Exceptional analysis and data visualization skills. Ability to work independently (virtually) as well as part of a team.

  • Ability to consult, communicate, and engage proper team members upon key findings that may impact budgetary or operational goals.

  • Ability to work on multiple initiatives concurrently.

  • Excellent organizational skills.

  • Sense of humor.

• Education: Bachelor's degree in Computer Science, Information Systems, Industrial Engineering, Business Administration or related field.

• Schedule / in-office requirements:

  • Remote

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Fulltime, Monday-Friday, 8 AM to 5 PM (local time)

• Benefits: Check out our benefits offerings here

• Financial Benefits: Equity and annual bonus opportunities

• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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