Sales Training Specialist
Neighborly
Are you looking for a place where you can bring your drive?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Sales Training Specialist at Neighborly, a typical day for you will include:
The Sales Training Specialist plays a crucial role in supporting the operational execution of sales training initiatives across our franchise network. Reporting to the Sales Training Manager, this position focuses on training logistics, data collection, and ongoing support for franchise teams. The ideal candidate is highly organized, detail-oriented, and skilled in managing multiple training programs while ensuring smooth execution.
Primary Responsibilities:
Training Development & Delivery
Design, develop, and update training resources for service professionals.
Create "train-the-trainer" resources for local franchise shops to ensure consistent and effective training delivery.
Organize and maintain training materials within the Neighborly Learning Management System (LMS).
Performance Tracking & Analytics
Track and report key growth-focused KPIs, including close rates, job averages, upselling, and add-on sales performance.
Monitor participation, engagement, and completion rates for live training events, webinars, and other learning initiatives.
Use data-driven insights to optimize training effectiveness and continuously improve learning outcomes.
Learning Channels & Support
Develop and manage additional support channels, such as ServicePro podcasts, webinars, and office hours for local trainers.
Facilitate live training sessions, Q&A forums, and other interactive learning opportunities to increase learner engagement.
Foster a culture of continuous learning and professional development across the franchise network.
Bring your skills and be inspired to achieve success.
(Required qualifications)
Experience:
3+ years of experience in training development, preferably within a franchising or service-based industry, and facilitation experience with live training delivery methods (workshops, webinars, podcasts, etc.)
3+ years of experience training on sales methodologies and supporting program
Skills:
Excellent verbal and written communication skills with the ability to engage diverse audiences.
Strong analytical skills to track KPIs and measure the impact of training initiatives
Ability to use data and metrics to drive decision making
Professional presentation and training skills – written and oral
Education
Bachelor’s degree in Education, Training, Business, or a related field (or equivalent experience)
Schedule / in-office requirements:
Remote
10% travel
Bring your goals and be enabled to reach them.
Competitive Pay: Commensurate with experience
Schedule: Fulltime, Monday-Friday, 8AM to 5PM
Benefits: Check out our benefits offerings here
Financial Benefits: Equity and annual bonus opportunities
Perks: Paid time off, Paid holidays, Recess breaks, wellness programs
Brand:
Neighborly Service Solutions