Business Implementation Manager

Are you looking for a place where you can bring your innovation?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Business Implementation Manager on the ShelfGenie team, a typical day for you will include:

• Drive Sales & Marketing Strategy: Develop and implement sales processes, lead marketing initiatives, and provide in-person support and coaching at franchise events.

• Leverage Data & Automation: Analyze market trends, automate workflows using Python and SQL, and create performance dashboards with Excel and Power BI for data-driven decisions.

• Optimize Technology & Systems: Support system integrations with APIs, HTML, and JavaScript, and manage the tech stack including Microsoft Intune and Active Directory.

• Provide Franchise Support & Training: Act as a key liaison for digital solutions, resolve operational and marketing issues, and deliver training on various tools.

• Foster Best Practices & Alignment: Facilitate knowledge sharing among franchisees, create documentation for consistent execution, and partner with internal teams to align initiatives with business goals.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: 3-5 years in business development, franchise operations, or sales/technology strategy which provides the necessary skills, knowledge, and abilities.

• Skills:

  • Strong proficiency in Python, SQL, Excel, and Power BI.

  • Familiarity with Microsoft ecosystem tools including Intune, Entra, and Active Directory.

  • Working knowledge of REST APIs, HTML, JavaScript, and systems administration in Linux/web environments.

  • Excellent communicator with the ability to influence across departments and franchise networks.

  • Strategic thinker with strong problem-solving skills, attention to detail, and a results-driven mindset.

  • Highly collaborative, responsive to feedback, and energized by working in a fast-paced, franchise-focused environment.

• Education: Bachelor's degree (B.A.) in Business, Technology Management, Information Systems, or a closely related discipline, OR equivalent practical experience demonstrating a strong grasp of business development, franchise operations, or sales/technology strategy.

• Schedule / in-office requirements: Hybrid schedule (3 day in office) /Reports in to the Irving office.

  • Our office locations are at:

  • 500 E John Carpenter Fwy, Irving, Tx

  • 1010 N University Parks Drive, Waco, Tx

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full time, Monday – Friday, 8 AM to 5 PM

• Benefits: Check out our benefits offerings here

• Financial Benefits: Equity and annual bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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