Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

The Revenue Management team is uniquely positioned to drive Sonder’s success and profitability. The team creates and implements data-driven revenue strategies to optimize business performance, and is responsible for ongoing management of pricing and inventory.

AT SONDER YOU WILL:

Lead with Integrity and Purpose

• Create belonging by promoting an environment of collaboration, trust, respect, opportunity, and inclusion

• Communicate and set effective goals for Revenue Managers ensuring accountability in achieving these goals

• Create an environment that encourages accountability, high standards, innovation, and has clear performance expectations

• Provide leadership to the Revenue Management team and act as main point of contact for special projects, including development of consistent deliverables

• Manage team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to goals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work

Attract and Develop Talent:

• Responsible for the recruitment and onboarding of all new Revenue Managers, providing on the job observations and coaching to ensure consistent training across the team

• Conduct observations of Revenue team members and delivers timely feedback to develop their skills and abilities

• Provide input to enhance and develop tools for better and more efficient analysis

Drive Commercial Performance:

• Deliver Results - Set ambitious goals, create alignment, and drive execution

• Ensure that sales and pricing strategies are based on sound commercial judgment through effective analysis and reporting

• Deliver incremental EBITDA, RevPar and Fair Market Share performance

• Identify opportunities through channels and recommend channel marketing

• Provide oversight to pre-opening and conversion projects, new brand integration, and

Ensure Area Operating Plan and Forecast:

• Prepare all weekly, monthly, quarterly forecasts and budgets using appropriate systems and tools

• Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools

• Prepare Annual Operating Plan revenue proposals

• Perform IDeaS forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts

Build Trust with Key Partners:

• Work effectively with Revenue Management Sonderites, Operations, Sales, Marketing, E-commerce to ensure incremental financial performance (RevPar, EBITDA)

• Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management’s decisions and actions pertaining inventory and rate control, pricing and overbooking

• Conduct weekly business focus and group review meetings where the appropriate booking period is evaluated for proper rate and availability control

Support and Execution of New Initiatives:

• Support execution of new initiatives across key stakeholders including revenue management, marketing, distribution, sales, technology, ecommerce, loyalty, franchise services, business intelligence, and finance

• Plan and support rollout and execution of initiatives

• Develop project tracking for initiatives, communicate priorities, and report on progress

• Establish and maintain strong partnerships across revenue management, marketing, business intelligence, technology, and other organizations

WHAT WE LOOK FOR:

• Bachelor’s degree in related field, Master’s degree preferred

• Proven experience in a quantitative, strategy, or consulting role, including at least four years of supervisory experience and project management experience

• Proven top performer in the Revenue Management discipline or expert in hospitality

• Prior experience leading high performing teams

• Passion for driving business impact

• Experience in leading cross-functional projects end-to-end

• Creative thinkers who devise novel approaches to problem solving

• Excellent communication and storytelling skills

• Demonstrated ability in analyzing and presenting data, using Excel, SQL, Tableau, R, Python, or related software

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.