Housekeeping Support Agent



Customer Service
Ottawa, ON, Canada
Posted on Friday, June 28, 2024

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

We are looking for honest, reliable, and hard-working housekeeping support agents to keep Sonder running smoothly! We rely on our houseperson to support the housekeeping staff, so they are fully supplied and can work efficiently. This ensures that each guest’s experience is of the highest quality!

The Opportunity:

  • Maintain housekeeping consumable supplies, linen, and terry

  • Prepare kits, sort and inventory housekeeping supplies

  • Deliver linen and consumable kits to guest units or storage areas distributed throughout the city

  • Retrieve soiled linen from guest units or storage areas

  • Stock and organize distributed storage areas throughout the city

  • Perform basic maintenance tasks as needed on a daily basis such as but not limited to: light bulb changes, snake drains, replace batteries (door locks, tv remotes, thermostats), furniture checks, air & water filter changes and paint touch ups

  • Report maintenance deficiencies and items in need of repair

  • Perform deep cleaning tasks such as but not limited to: moving of furniture, flipping mattresses and high dusting

  • Ensure lobbies, office spaces, guest hallways, fitness centers, elevators, public restrooms, parking garages, stairwells, loading docks and the back of the house areas are cleaned according to Sonder standards

  • Conduct special projects or assignments

  • Use mobile smartphone/applications/technology to communicate with the team and report progress

Who We Look For:

  • A professional with a positive attitude, who has the ability to work effectively both in a team environment as well as independently

  • Previous housekeeping or inventory management experience preferred

  • Openness to learn and use new technology, specifically mobile applications, to streamline job processes and communicate work progress

  • Physical stamina and mobility including ability to reach, kneel, and bend

  • Flexible schedule and open to working evenings, weekends and holidays

  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time

  • This position requires a personal vehicle (SUV, truck or van), valid Driver’s License, clean driving record, and proof of insurance

  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)


We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation

  • Generous stock plan

  • Medical, dental and vision insurance (where applicable)

  • Flexible vacation

  • Wellness and volunteering days

  • Annual free credits and discounts to stay in Sonders

  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.