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On-Demand Experience Representative

Surf Air

Surf Air

Remote
Posted on Wednesday, April 19, 2023

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all the pieces together to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

There are two primary departments that work closely together: Marketplace and Air Operations. We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before.

Responsibilities:

● Main point of contact for on-demand flights
● Develop skill sets, including good judgment, exceptional interpersonal skills and
ability to confidently and accurately represent the Surf Air Mobility Brand
● Act as a knowledgeable and hospitable source of information for passengers, taking
immediate steps to initiate service recovery when needed
● Understand their travel needs so we can organize magical moments
● Manages client communications from post payment collection to Trip Management,
and post-trip functions
● Provide proactive and immediate customer communications with respect to aircraft
delays, cancellations, weather updates and customer specific trip logistics
● Coordinate inflight catering, ground transportation, and luggage shipments as
needed
● Verify catering has been delivered and is per specifications
● Handle all flight following and trip communications in the days leading up to the trip
(collecting manifest details, weights, DOB, etc)
● Communicate any airport specifics beforehand (i.e. international expectations, etc)
● Directly coordinates and communicates any revisions that occur related to changes
in scheduling or aircraft availability in a timely fashion
● Assist crew members with service related requests as needed including restocking
of aircraft amenities
● Engaging with the clients, proactively providing refined luxury service and acting as
an informational liaison to the rest of the Surf Air team

● Provide live communication updates with the broker, operator and client;
Designated correspondent in the event of irregular operations, including but not
limited to weather activity and mechanical issues
● Completing and submitting post-flight reports once the flight has successfully
departed
● Ability to enforce policy and procedure in a diplomatic manner
● Identify opportunities to increase member satisfaction

Experience & Qualifications:

● Must be 18 years of age
● Must be willing and able to commute to different airports within a 100-mile radius of
“home base” airport
● Must be willing to commute daily to HQ in Hawthorne, CA (If living in the Los Angeles
Area)
● Availability to work a flexible schedule, which may include varying shifts, weekends,
late evenings, early mornings and holidays. Candidate must provide dependable
availability upon applying.
● Experience working with high-profile clients is preferred
● Tech-savvy with excellent verbal and written communication skills
● 2-5 years’ experience working in customer service, hospitality and/or related field
● Authorized to work in the United States without sponsorship by an employer
● Must be able to work both independently and in a team environment

Pay: $60,000/yr + Commission

This job description is not an exclusive or exhaustive list of all job functions that an employee in this
position may be asked to perform from time to time.