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Customer Success Manager (Remote)

Talkable

Talkable

Customer Service, Sales & Business Development
New York, USA · Apple Valley, MN, USA
Posted on Saturday, May 18, 2024

Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.

Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet’s Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior results to our clients.

Our goal is to provide flexible technology solutions and the best customer success to enable eCommerce brands to create personalized customer interactions and boost their revenue. We are looking for a Customer Success Manager who can effectively communicate our product's capabilities and assist customers in developing their referral program strategies. If you're enthusiastic about this role, we encourage you to apply!

We are looking for a Customer Success Manager to serve as the primary contact for our clients, helping them maximize the benefits of our products and develop effective referral program strategies.

Key Responsibilities:

  • Act as a strategic thought leader for client referral programs.
  • Communicate product capabilities and limitations effectively.
  • Manage and grow a portfolio of clients, focusing on revenue enhancement and customer retention while providing an exceptional customer experience.
  • Lead customer lifecycle post-launch, including strategic planning, monthly check-ins, and negotiation of renewals and upsells.
  • Consult with customers to define success metrics and KPIs, collaborating closely with Sales for revenue opportunities.
  • Evangelize product features, contribute to product improvement feedback loops, and create customer engagement collateral.
  • Customer Health Checks: Conduct periodic customer health-checks and proactively escalate at-risk customers to ensure internal visibility.

Qualifications:

  • Experience in Customer Success, Account Management, Marketing, or a related field, with a proven track record of high performance.
  • Exceptional communication, critical thinking, problem-solving, and organizational skills.
  • A strong customer focus with the ability to bridge technical solutions to non-technical clients.
  • Preferred: Experience in a SaaS environment, familiarity with Salesforce, Hubspot, or Churnzero, and a background in marketing channel or conversion rate optimization.
  • A strong understanding of statistics and experience with Excel.
  • Agency experience or understanding of campaign-based approaches highly desirable.

What We Offer:

  • Lead in Innovation: Become the leading referral marketer and drive our next growth phase.
  • Enhance your confidence: Engage in projects that are personally interesting to you and contribute to your career path.
  • Your Voice Matters: We value your thoughts and feedback; we celebrate innovative problem-solving.
  • Talented Team: Collaborate with a talented and fun team dedicated to creating a supportive work environment.
  • Transparency and Trust: Enjoy a culture of total transparency where everyone knows the company's goals, revenue, and progress.
  • Generous Benefits: Enjoy a generous stock option package, unlimited paid vacation and sick leave, 401(K) plans, and comprehensive medical/dental/vision benefits.
  • Career Growth: Develop your leadership potential and expand your responsibilities as you grow with Talkable.

Ready to lead and inspire? We want you on our team!