Strategic Operations Associate - City Operations
Uber
Operations
Chicago, IL, USA
Posted on Friday, March 31, 2023
About The RoleUber is looking for a highly motivated individual to join our City Operations Team for our US Rides business. If you love handling complex projects and multiple cross-functional partners, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you!Our Operations teams work where Uber’s digital technology meets the real world. We are the local eyes on Uber’s operations team, own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure complex, business-critical compliance work is done in a high-quality way and champion the core Uber experience in our cities.We're generating vast amounts of data every day. We use this data to inform everything we do: ensure balance in the marketplace, identify ways to continually make the Uber experience better for drivers and riders, deploy incentives and promotions, understand customer behavior, develop and launch new product offerings, and more.
What You’ll Do
- Work on business-critical regulatory and compliance processes to ensure we meet our legal obligations, including reporting, payments, and audits
- Own functional business strategies as well as local market strategies, and be responsible for monitoring, correcting and executing business processes
- Identify business priorities such as growth opportunities or operational weaknesses and help drive the team’s strategy and improve or innovate processes
- Develop analytical frameworks to support the company in business decision-making
- Build, maintain, communicate and present detailed reporting
- Present models, findings and insights to senior management to drive business decisions
- Collaborate with local and other Central Operations teams, as well as policy, legal, marketing, product, and other functions, to ensure that insights inform broader critical initiatives
- This role demands strong stakeholder and project management skills, as well as the ability to both plan and execute projects of varying time horizons and scope with minimal guidance
- Bachelor's degree required
- At least 2 years of proven experience
- Data-first problem solver with excellent Excel/data management and some SQL experience
- 2-4 years of demonstrated experience in regulatory compliance, risk management, or audit management
- Experience in strategy, consulting, business intelligence, or related experience is a plus
- High-growth operations, tech, or startup experience is strongly preferred
- Advanced SQL knowledge
- Outstanding communication and organization skills
- Clear communicator
- Strong, demonstrated leadership capabilities
- Self-motivated works well independently, and possesses strong organization and time management skills
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