GL Team Lead
Posted on Saturday, April 8, 2023
About The RoleUber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.We’re looking for a Greenlight Team Lead to support the day-to-day operations of our France locations in Aubervilliers. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up. What You'll Do
- Support the daily operations through operational oversight and analysis
- Handle escalations of more difficult support interactions
- Manage scheduling, attendance, and general administration of Uber Experts
- Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
- Own facility issues such as supplies, utilities, and branding
- Improve processes on behalf of Uber Experts and partners to the GL program through project work
- At least 1 year of relevant experience as a Team Leader in a fast-paced environment
- Fluency in French
- Demonstrated background in solving complex customer problems
- Great communication skills and ability to interact with internal and external partners.
- An interest in and passion for Uber.