Senior Strategy & Operations Mgr, Growth
Uber
Sales & Business Development, Operations
Sydney, NSW, Australia
Posted on Friday, April 21, 2023
#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The TeamAt ANZ Mobility, we #GoGetIt, you’ll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, to discovering the best way to increase rider engagement through our membership program. This isn’t about cutting and pasting from a playbook, it’s about writing the playbook.
About The RoleLooking to impact the way the world moves? As part of the Driver Growth team you’ll directly impact the way thousands of Aussies and Kiwis earn every week - owning the identification and optimisation of new growth channels, understanding and removing funnel conversion barriers and redesigning the earner onboarding experience.
Your Impact in Role
- Shape and deliver growth acquisition strategy across operations, product and marketing channels
- Improve the onboarding experience, partnering closely with cross functional teams including product, support and CRM
- Go deep on spend levers (such as incentives and marketing) and identify areas of efficiency and incrementality optimisation
- Contribute to setting the vision, direction and priorities for the Driver Growth team more generally
- Background - experience in management consulting, professional services or in-house strategy / product / operations roles in a fast-paced environment
- Problem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights to solve them
- Analytics - experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving and validating insights and synthesising recommendations
- Work style - experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritise tasks across multiple projects
- We provide our employees with monthly Uber credits to use against the full value of Eats & Rides (whichever applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire).
- Family comes first, and our paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return to work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- Reset, Refresh and Recharge: we have a generous paid leave policy, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
- Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
- Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, and employees can apply to be fully remote if you think that’s best for you. We also provide opportunities to work for one month a year in another Uber location. These opportunities are tailored to specific individuals, roles and teams, subject to applicable terms and conditions.
- When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
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