#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. About The TeamMobility is a key part of the hustle and bustle of daily life in Hong Kong and we want to use technology to provide more choices for consumers and make transportation more reliable and convenient. We #GoGetIt and are playing a pivotal role in transforming the iconic Hong Kong Taxi service and want to reinvigorate its growth for the benefit of all Hongkongers. About The RoleThe Operations team leads our vision, strategy, execution and tactics for our Driver and Rider Operations in Hong Kong. Operations is all about running our business on the ground and helping our riders and driver partners get the most out of Uber’s platform.We are seeking an Operations Associate to make direct business impact through strategic growth and engagement of taxi driver partners.This is a unique opportunity associated with Uber's platform. This role calls for creative thinking & hustle, excellence in execution, ability to lead projects & initiatives, and solid communication skills to work jointly with stakeholders.In practice this requires a unique mix of project management skills; an ability to quickly understand our product and identify potential features / processes that will improve user experience. Highly refined data-driven problem solving skills, as well as toughness, persistence and grit, are required to ensure execution excellence, while providing the quality of service we demand for our users. This is an intense, business-side fast-paced role, with a clear and direct impact on the growth of our business. Your Impact In Role

• Shape and lead projects that drive the growth of active taxi drivers Analyse complex data to understand user behaviour and areas for improvement in communication channel, sign-up and incentive programs
• Optimise business performance, identify opportunities and propose impactful solutions
• Be a passionate advocate for driver partners and be able to answer any questions that come your way in a fast-moving environment
• Take big picture ideas and break them into actionable steps. Own processes and constantly seek to improve them

The Experience You’ll Bring

• A data-driven and analytical in mindset - You examine data and know the right questions to ask to get to actionable outcomes
• Strong project management skills - You drive projects from beginning to end and deliver the results. You have excellent organizational skills, integrity, and great follow-through on tasks
• Curiosity - You love learning how things work and always look for innovative solutions to develop and improve processes
• Excellent teamwork and communication skills - You have great relationship building skills and ability to collaborate across functions and seniority
• Fluency in Cantonese and English
• SQL knowledge required (and if not, must possess an aptitude to learn quickly as it will quickly form part of your day-to-day activity)

What's in it for you?Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today.We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the groundbreaking technology we bring to life is the people that make Uber, #OneUber.Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and well-being. These benefits have been designed with # OneUber in mind, supporting the whole of you and the way that you work best.

• We provide our employees with monthly Uber credits to use against the full value of Eats & Rides (whichever is applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire).
• Family comes first, and our paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return-to-work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
• Starting a family is a magical journey - At the same time, it can be challenging and stressful. Employees are eligible to reimburse costs relating to infertility treatment, egg/sperm freezing, adoption and surrogacy up to a lifetime benefit limit.
• Reset, Refresh and Recharge: we have a generous paid leave policy, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
• Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
• Uber has always been a flexible organisation and COVID has only amplified this. Our global policy is 50% of time in office, and employees can apply to be fully remote if you think that’s best for you. We also provide opportunities to work for one month a year in another Uber location. These opportunities are tailored to specific individuals, roles and teams, subject to applicable terms and conditions.
• When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.

The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber’s sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit. Unsure if this role is the right fit for you?We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.