About The RoleOnce drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber. In the program, CommOps and Ops collaborate closely to understand and tackle driver partners’ most important priorities through specialised and dedicated Perspective account managers. What You'll Do

• Develop and manage Driver relationships through outbound trigger-based calling
• Take ownership of managing multiple driver accounts
• Provide customised coaching and recommendations to your driver partners
• Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
• Act as a voice of the customer capturing insights at every opportunity

What You'll Need

• Sales and account management experience in a contact centre environment.
• You have at least 6 month experience in sales and retention.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.