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People Operations Support Coordinator

Uber

Uber

People & HR, Customer Service, Operations
Lisbon, Portugal
Posted on Thursday, May 4, 2023
In People & Places, we handle all things people-related so our employees around the globe are empowered to do their best work. Our People Operations team manages People processes; including onboarding, contingent workforce, and the Employee Help Center. About The TeamUber’s People Experience and Operations team ensures that our global employee population has a fantastic experience at Uber, from onboarding onwards. We’re the center-point between the different People functional areas, knowing the answers to employee questions, and if not, how to connect people who do. Based around the world, we take care of the employee experience and improve our people systems and processes, thinking globally and acting locally to ensure employees across Uber can focus on the work they were hired to do. About The RoleWe’re looking for a People Operations Coordinator in Lisbon to support our employee population in the EMEA region - someone who is passionate about finding ways to best support our growing employee base. You will be primarily responsible for the administration supporting our employees and managers with basic inquiries and the continuous improvement of regional HR processes. In addition, you will be a subject matter expert in one or more employee life cycle programs. What You'll Do
  • Support the complete onboarding lifecycle for new employees (e.g. new hire orientation, and the collection of wet signatures and required paperwork).
  • Maintain and update data within our HR System, Workday, ensuring a high degree of accuracy.
  • Provide high-quality support to employees by responding to questions in our ticketing tool, and advancing issues as necessary.
  • Lead verification of employment letters, medical health checks, and other compliances with local legislation.
  • Support the integrity of our data by running regular audits and reporting.
  • Cooperate with vendors when needed for the local processes.
  • Handle necessary interactions and coordination with employees, managers, HR stakeholder teams, and external partners on a regular basis for issues and processes around employment.
  • Manage employee files and be responsible for uploading employee documentation compliant with local legislation.
  • Assist with ad-hoc projects within the People Operations Team and other administrative tasks as assigned.
  • Identify operational weaknesses with the team and within the region, improve existing processes (for employee lifecycles), and support/manage projects on the development of new processes to keep the People Support Team scale with Uber’s growth on a regional and global level
What You'll Need
  • Bachelor’s degree, preferably in business / human resources (preferred)
  • Professional proficiency in English and Portuguese is required. Knowledge of French or Spanish is a big plus
  • 2-3 years of prior experience in a People/HR Operations role at either a high-growth tech startup or a large, well-established company
  • Hands-on knowledge of various labor laws and compliance requirements, understanding of their impact on employee lifecycle
  • Knowledge of local labor legislation for France/Spain/Portugal is a plus
  • Strong customer service and administrative experience
  • Basic project management and partner management skills
  • Data-oriented approach and ability to work with data (e.g. excel or google sheets)
  • Workday experience and/or experience from a ticketing system is a plus
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.