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Account Management Lead

Uber

Uber

Sales & Business Development
Posted on Friday, May 19, 2023
About The RoleThe Manager, Account Management Lead role is critical to growing Uber Eats in Chicago and Midwest. You will be responsible for managing and driving the success of a team of individual contributors whose core responsibilities focus on the retention and growth of our Restaurant base. It is a multi-faceted role in that it requires you to be a strong people leader with a proven track record to direct your team's efforts to drive key business metrics, while also taking a people first approach to develop and mentor both individual contributors and manager level team members across the Post Sale organization. Bonus points for knowing the local restaurant industry! What You'll Do
  • Grow - Drive merchant revenue and value on Uber Eats through deepening our partnerships with them, using Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives
  • Connect - Engage directly and through your team with local restaurants and influencers, and understand which brands are key for us to unlock. Staying informed on restaurant trends is key to success in this role.
  • Lead – Manage a team of highly skilled individual contributors that work to retain and grow our Greater Chicago Restaurant Partners, while taking a people first approach to support development opportunities for members of the team.
  • Influence – Work cross-functionally with our Sales, Product, Operations and Analytics teams to improve the Restaurant partner’s experience and achieve revenue targets.
  • Strategize – Work with senior leadership across the Sales and Ops org to devise and lead the overall strategy for retaining and growing our SMB restaurant partner base.
  • Analyze & Experiment – Develop and speak to models that evaluate the economic and strategic costs and benefits of various retention and growth initiatives programs and experiments.
  • Diversity, Equality & Inclusion - Contribute to a culture that is committed to growing and empowering a more inclusive and diverse team environment.
Basic Qualifications
  • 5+ years of experience within the Account Management, Sales, Operations organizations, 2+ years management experience
Preferred Qualifications
  • 6+ years of experience within the Account Management, Sales, Operations organizations, 2+ years management experience
  • Experience being a leader among peers, influencing cross-functional partners and setting an example for others
  • An entrepreneurial mentality, passion for building things, working towards a shared goal, and ownership of outcomes
  • Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment
  • Extensive track record of call/seller/am coaching, developing people and building impactful teams.
  • Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities therein
  • High EQ and natural interpersonal skills. A connector and expert communicator
  • Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.For Chicago, IL-based roles: The base salary range for this role is $122,000 per year - $135,000 per year.You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.