About The Role

Uber Eats Japan is seeking a dynamic and strategic-minded individual with a strong general management profile to join our team as the Director of Merchant Strategy & Sales. In this senior leadership role, you will play a pivotal part in shaping our merchant selection strategy, driving sales growth across multiple products, and strengthening merchant experience and quality.

You will design and lead a solution based on selling to our merchant partners, combining multiple products and enablers. The role will require multiple capabilities including strong strategic thinking, framework-based scalable sales to thousands of merchants, and 1-1 relationship management with large merchant partners. Your proven managerial depth will be crucial as you lead and mentor a large team, working collaboratively across departments to deliver exceptional value to both our company and our merchant partners.

This is a unique, once in a generation opportunity to be part of the Uber Eats leadership team, and reimagine the future of Japanese society. We need an experienced sales professional and business manager to build world-class sales teams and strategies who is passionate about developing a new type of sales organization at Uber. You are a highly motivated self-starter, great team & individual developer, with an engaging personality who thrives in a dynamic and fast-moving environment.

What You'll Do

Team Leadership and Management

• Recruit, coach, mentor, and lead a high-performing team of strategy and sales professionals.
• Build a highly motivated team through clear team culture based on psychological safety, authenticity, exciting vision and enablement of team members.
• Provide comprehensive leadership and managerial support, building a culture that upholds Uber Values .
• Foster collaboration with local, regional, and global cross-functional teams including operations, marketing, product, finance, and customer support to ensure alignment and seamless execution of merchant strategies.
  
  

Merchant Strategy & Growth

• Develop and execute a comprehensive merchant selection and sales growth strategy aligned with the company's overall business objectives.
• Analyze quantitative and qualitative data (e.g. market trends, competitor activities, customer feedback, etc.) to continually refine the merchant strategy.
• Prepare strategic presentations for executive reviews, providing actionable insights and recommendations based on data.
  
  

Sales Leadership

• Build, lead, coach, and inspire a sizeable sales team in acquiring and deepening merchant partnerships across multiple products.
• Provide the foundation of a solution based account management and instill a culture of people development, focus, integrity, and results from the ground up in our account executives
• Prepare for the future. Work with our operations and product teams on what the future of food delivery will look like (reinventing and digitizing restaurants, disrupting delivery, etc.)
• Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
• Establish ambitious sales targets and performance metrics, monitoring progress and making data-driven adjustments as needed.
• Regularly analyze sales data and key metrics to assess performance against goals and identify opportunities for improvement.
• Provide executive coverage and build long-lasting relationships with key merchant partners.
  
  

Merchant Experience And Engagement

• Implement data-driven analytics to identify opportunities to improve Merchant Quality and Experience.
• Optimize operational processes related to merchant onboarding, ongoing support, and compliance with local regulations.
  
  

What You'll Need

• Proven track record of 12+ years of experience in general management, consulting, strategic sales roles, and/or equivalent commercial roles with management experience of a team of 50+ and sales experience in Japan.
• Advanced business-level Japanese with fluent English communication skills and 10+ years of experience working in Japan.
• A great team leader and people manager
• Exceptional at building highly motivated teams through clear team culture based on psychological safety, authenticity, exciting vision and enablement of team members.
• Great at developing team members through close coaching and teaching, with a strong mindset and belief that enabling team members is the leader's role.
• Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
• Exceptional business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them.
• Ability to manage multiple priorities simultaneously; 1) short term and long term, 2) traditional Japanese style selling and data based strategy development, 3) local priorities and global priorities.
• Ability to work effectively in a matrixed environment with cross functional stakeholders.
• Ability to thrive in a dynamic environment and adapt to evolving business needs.
• Excellent organizational and project management skills.