Industrial Relations Lead



Taipei City, Taiwan
Posted on Thursday, November 16, 2023

Industrial Relations Lead

in Taipei City, Taiwan (ROC)

About the Role

Uber Delivery is looking for an industrial relations expert to build strong relationships with delivery partner unions and delivery partners. Delivery partners (DP) are one of Uber Eats’ most important partners who deliver food and groceries from merchants to consumers. This role will help influence the gig economy in Taiwan. Our mission is to make Uber Delivery the preferred platform for restaurants, delivery partners and eaters across Taiwan!

Your Impact in Role

  • Strategy: lead delivery partner union relationship management and collaboration across gig economy topics such as delivery partner benefits, trip experience, and deactivation process.
  • Problem Solving: find and create solutions through listening, discussions, and analysis to achieve strong outcomes for Uber, delivery partners.
  • Stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional team members, across levels of seniority, including Legal, Public Policy, and external stakeholders to ensure business results. Represent Uber and manage operational relationships with delivery partner unions.

The Experience You'll Bring

  • 6+ years of experience in related fields such as industrial relations, public policy, consulting, technology, strategy, operations and compliance.
  • English and Mandarin Chinese proficiency.
  • Build strong relationships, drive partnerships and deliver business results when collaborating with external union partners.
  • Strong stakeholder, leadership and project management capabilities, you should have the ability to zoom out to see the big picture as well as zoom in on key operational details, while leading cross-functional teams to achieve common goals.
  • Inherently curious by nature, you can break down ambiguous problems by applying structure and using data-driven and qualitative insights to solve them.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.