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Head of Merchant Sales, Uber Eats Taiwan

Uber

Uber

Sales & Business Development
Taipei City, Taiwan
Posted on Thursday, November 16, 2023

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day.

About the Team

Merchants (Restaurants) form the backbone of our business, and supporting restaurants is one of the key reasons we exist. From multinationals to mom-and-pop shops, they produce the delicious food that we deliver to our consumers every day, and Taiwan’s restaurant ecosystem and vibrant food culture are why Uber Eats in Taiwan has grown to be one of our top 4 most successful markets globally.

The Merchant team reports directly to the General Manager of Uber Eats Taiwan and covers strategy, sales, account management, and operations.

About the Role

The Merchant Acquisition team is one of the largest, earliest, and most impactful teams in the history of Uber Eats in Taiwan. From helping to launch Uber Eats in Taiwan, to acquiring restaurant partners onto our platform, and now to optimizing our restaurant selection nationwide, our business and the over 70K merchants who thrive on our platform would not be here if not for this team of over 100 dedicated and energetic sales professionals.

As we prepare to evolve this team towards its next phase in our history, Uber Eats Taiwan is seeking an ambitious and talented Head of Merchant Acquisition to lead this function into the future.

In this role, you will:

  • Build the future of merchant acquisition, collaborating closely with the Head of Merchant and the leaders of the Strategy and Account Management teams.
  • Provide leadership, management, and personal development for a talented team of regional sales managers, city managers, and sales reps.
  • Meet or exceed monthly and quarterly sales targets, while continuously improving sales team performance, processes, and morale.
  • Deeply understand regional and local nuances and our competitive situation in each geography, serving as a key thought partner to country leadership and various stakeholders.
  • Assess the restaurant industry landscape and market trends for competitive threats and growth opportunities.

The Experience You’ll Bring:

  • 8-12 years of work experience.
  • Strong experience in sales and big team management, with a track record of developing people and teams.
  • Ability to zoom out and see the strategic big picture as well as zoom in to empathetically understand and help sales teams in their day-to-day efforts.
  • High standards for yourself and your team, with an innate drive to continuously surpass yourself, an appetite for risk-taking, and grit.
  • Fluent communication and stakeholder collaboration skills in Mandarin and English.

Ideal Characteristics

  • Relevant experience in other large consumer internet companies is a big plus, especially in e-commerce or other online marketplaces.
  • In depth understanding of Taiwan’s restaurant landscape is a big plus.

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.