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Head of Scaled Business, Uber Eats Japan

Uber

Uber

Tokyo, Japan
Posted on Thursday, November 16, 2023

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team Since launching the service in Japan in Sep. 2016, Uber Eats has become deeply rooted in the local food culture, both shaping and celebrating it, and helping small and large businesses connect with customers. 2024 brings a new chapter of the Delivery story, our vision is to 'deliver anything, to anyone, at anytime' and our goal is to make Uber a daily essential in people's life.

#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, delivery partners and eaters), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About The Role

Head of Scaled Business, Uber Eats Japan, is responsible for acquisition, onboarding and account management of restaurants in Japan. Lead the strategy for the acquisition and account management through the clear priority with deep data analysis, scalable approach and strong team building. Plays cross functional work with internal stakeholders to align as Japan strategy. This role is responsible for non-corporate, non-national, relatively small size restaurant partners. As such, this role requires very strong strategic and framework based thinking as initiatives taken by this team needs to be truly scalable to impact massive number of restaurants reaching tens of thousands of restaurants.

Contribution to the society: Japan is a market that is oriented to small & mid size businesses in general, but especially so when it comes to the restaurant industry. Uber Eats provides new business opportunities as a platformer to these restaurants to enable them in expanding their businesses. We enable restaurants who do not have enough resource to invest in digital technology, to survive and grow their business. Particularly for the restaurants in suburb cities. This role is the role to enable and support these restaurants as a platformer to drive the advancement of the Japanese society.

Your Impact in Role:

Team Leadership and Management

  • Recruit, coach, mentor, and lead a high-performing team of strategy and sales professionals. To note, this role will oversee a large team consisting of c.a. 11 FTEs (Full Time Employees) and 80 contractors.
  • Build a highly motivated team through clear team culture based on psychological safety, authenticity, exciting vision and enablement of team members.
  • Provide comprehensive leadership and managerial support, building a culture that upholds Uber Values.
  • Foster collaboration with local, regional, and global cross-functional teams including operations, marketing, product, finance, and customer support to ensure alignment and seamless execution of merchant strategies.

Merchant Strategy & Growth

  • Develop and execute a comprehensive merchant selection and sales growth strategy aligned with the company's overall business objectives. Any initiative by this team needs to be scalable to multiple thousand restaurant partners, thus strategic and framework based thinking is critical.
  • Analyze quantitative and qualitative data (e.g. market trends, competitor activities, customer feedback, etc.) to continually refine the merchant strategy.
  • Prepare strategic presentations for executive reviews, providing actionable insights and recommendations based on data.

Sales Leadership

  • Build, lead, coach, and inspire a sizeable sales team in acquiring and deepening merchant partnerships across multiple products.
  • Provide the foundation of a solution based account management and instill a culture of people development, focus, integrity, and results from the ground up in our account executives
  • Prepare for the future. Work with our operations and product teams on what the future of food delivery will look like (reinventing and digitizing restaurants, disrupting delivery, etc.)
  • Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
  • Establish ambitious sales targets and performance metrics, monitoring progress and making data-driven adjustments as needed.
  • Regularly analyze sales data and key metrics to assess performance against goals and identify opportunities for improvement.
  • Provide executive coverage and build long-lasting relationships with key merchant partners.

Merchant Experience and Engagement

  • Implement data-driven analytics to identify opportunities to improve Merchant Quality and Experience.
  • Optimize operational processes related to merchant onboarding, ongoing support, and compliance with local regulations.

The Experience You’ll Bring:

  • Proven track record of 10+ years of experience in general management, consulting, strategic sales roles, and/or equivalent commercial roles with management experience of a large team and sales experience in Japan.
  • Advanced business-level Japanese with fluent English communication skills and 8+ years of experience working in Japan.
  • A great team leader and people manager

    • Exceptional at building highly motivated teams through clear team culture based on psychological safety, authenticity, exciting vision and enablement of team members.
    • Great at developing team members through close coaching and teaching, with a strong mindset and belief that enabling team members is the leader’s role.
  • Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.

  • Exceptional business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them.
  • Ability to manage multiple priorities simultaneously; 1) short term and long term, 2) local priorities and global priorities.
  • Ability to work effectively in a matrixed environment with cross functional stakeholders.
  • Ability to thrive in a dynamic environment and adapt to evolving business needs.
  • Excellent organizational and project management skills.

What's in it for you? Culture & benefits:

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber, #OneUber.

  • Uber has always been a flexible organization. Our global policy is 50% of time in office, we provide the opportunity to work for one month a year in another Uber location and employees can apply to be fully remote if you think that’s best for you. These opportunities are tailored to specific individuals, roles and teams.
  • When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

https://www.uber.com/us/en/careers

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.