Senior Partner Success Manager, Uber Direct



Tokyo, Japan
Posted on Saturday, November 18, 2023

#Greatmindsdontthinkalike Thank you for your interest in a job opportunity at Uber Japan! We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourages all employees to share their thoughts.

About the team :

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic at the same time as we have expanded into new use cases and verticals like Grocery, Alcohol, Pick up and more. What has also become clear is that merchants across all categories have also increased their investment and interest in their digital and delivery oering. In many cases same day or next day will not be adequate as customers demand for immediate delivery is growing.

Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces around the world, Uber Direct is a newly launched product that allows all merchants, who want to maximize on a vast network of delivery partners, to do so and fulfill the on-demand last-mile-delivery service for orders on their own app and websites. Uber Direct has the potential to be our next multi-billion dollar business and is a meaningful requirement for our existing marketplace partners!

About role :

As a Senior Partner Success Manager, your primary responsibility will be to steward the growth and innovation of direct accounts in Japan. This entails serving as a strategic advisor for our premier direct merchants, crafting a robust market strategy, and implementing a dynamic go-to-market plan. Your efforts will focus on enhancing the 1st party delivery and last-mile capabilities of our direct merchants through the Uber Direct platform.

Key Responsibilities:

  • Act as the primary liaison for key enterprise merchants, managing inquiries and providing consultative support.
  • Develop and monitor business strategies across short, medium, and long-term horizons, adapting plans as needed.
  • Collaborate internally to spearhead new product development or process enhancements.
  • Own the growth strategy and planning for Direct account partners and drive execution of plan

  • Obtain and analyze merchant data to identify trends in order to achieve the growth strategy

  • Cultivate relationships with key stakeholders, understanding merchant needs and driving positive outcomes.

  • Monitor and report on feedbacks, trends, and insight from our partners.

  • Identify and capitalize on market opportunities to propel business advancement.

  • Lead cross-functional teams to address complex merchant challenges

  • Influencing new product features or business processes.

The role demands a candidate with exceptional critical thinking, sales acumen, operational expertise, and leadership qualities. Adaptability is crucial in our fast-paced environment, balancing strategic long-term goals with immediate tactical demands.

Basic requirements:

  • Fluency in English and Japanese, catering to business requirements.
  • A minimum of 7 years of experience in managing large enterprise accounts, preferably in the technology sector.
  • Proven sales and commercial strategy expertise.
  • Ability to analyze sales data and key metrics and translate insights into actionable plans.

  • Exceptional communication skills, with various stakeholders including C-level stakeholders and internal technical teams.

  • A proactive approach, ready to take initiative and drive results.

  • Demonstrated resilience in the face of challenges; ability to solve complex problems.
  • Strong analytical abilities, with proficiency in SQL and data analysis to drive decision-making.

What's in it for you?

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace! #OneUber

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with # DoTheRightThing in mind, supporting the whole you and the way that you work best.

Not sure if this role is the right fit for you?

We are always searching for top talents in the industry, therefore, please do not hesitate to explore other job opportunities HERE. We look forward to receiving your applications!

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.