Operations Manager



Seoul, South Korea
Posted on Wednesday, December 27, 2023

About the Role

This is a unique opportunity to build a new business in one of the world’s largest taxi markets. If you want an exciting challenge and you want to know that you are making a big difference then we want to hear from you!

At UT, we ignite opportunity by setting the world in motion. We are taking on big problems to change the way that people move around South Korea. We welcome people from all backgrounds who have the curiosity, passion and collaborative spirit to help change the future of mobility.

As a Manager in the Operations team you will use data to solve business problems. Today, in over 100 cities across South Korea millions of riders are already interacting with hundreds of thousands of drivers. Yet the opportunity for improvement is almost endless. You will help our users move by improving the efficiency of the interactions between riders and drivers. And you will do this by solving the most critical issues of our marketplace. How can you get a rider from point A to point B as seamlessly as possible? How can you help a driver to be in the right place at the right time to increase their earnings? How can you use prices as a lever to improve reliability in the marketplace? These are the sorts of problems you will solve.

You will work on a broad range of topics. Specific projects you may be involved in include launching new products, expanding into new geos, improving the user experience, coordinating with marketing to launch stunts and access new channels to acquire new riders.

You will analyse complex issues, develop practical solutions, communicate your insights to our business leaders, partner with multiple business and technical stakeholders, and deliver changes for immediate business impact. You will have end-to-end responsibility for the design, execution and management of your projects. Your work will have real-world impact, instantly changing the way that people get around cities.

What You’ll Do

  • Work on a variety of projects including launching new products, expanding new cities, acquiring new riders
  • Frame and structure our business problems
  • Use data and analysis to solve these business problems
  • Communicate your insights, verbally and in written form
  • Design and execute projects that will see the end-to-end delivery of your solutions
  • Partner with local and international business and technical stakeholders for project delivery

  • Contribute to the development and execution of the Operations strategy for South Korea

What You’ll Need

  • Solutions mindset: you are naturally curious and are motivated by solving problems, however complicated or ambiguous they may be
  • Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualisation tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
  • Collaboration: you work well with other people and can handle engagement with multiple stakeholders from different teams, locally and internationally
  • Initiative and ownership: you manage and deliver end-to-end projects with autonomy
  • Communication skills: you can communicate complicated insights and arguments both verbally and in writing
  • University degree in a quantitative discipline, such as Economics, Statistics, Finance, Business/Commerce, Social Science, IT, Computer Science, Engineering, or equivalent experience
  • 3-5 years of experience applying analysis to solve business problems (for example, in consulting, investment banking, technology and operations)
  • Business fluency in Korean and English

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.