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Lead Product Manager - Trip Operations Platform

Uber

Uber

Product, Operations
Bengaluru, Karnataka, India
Posted on Friday, January 12, 2024

About the Role

At Uber, we reimagine the way the world moves for the better. One of the strategic pillars to achieve this goal is to be the platform of choice for flexible earning opportunities for our earners.

Trip Operations Platform is building marketplace and platform technologies that enable efficiently running scaled operations, such as data annotation for AI/ML, localization/internationalization, testing, document processing, digitization of back office work, map data editing etc, for all Uber’s lines of businesses and for external enterprise customers across industries. On one side of this marketplace, we create these truly global opportunities for knowledge work and plan to reach underserved workers, traditionally kept out of the knowledge economy due to social/geographic disadvantage, and limited formal education. On the other side, we provide external clients with industry-leading quality, price, and agility for their knowledge work demand.

As a Lead Product Manager on the Trips Operations Platform team, you will be responsible for building platform solutions (e.g., workers and client portal, gig matching, pricing, payments) for this marketplace that achieve economies of scale by interweaving machines and humans into workflows. You will also be building industry leading tools for a wide variety of tech operational processes. The role also involves designing best-in-class technical solutions to provide a delightful experience for knowledge workers and clients. You will be expected to drive this by developing a deep understanding of Uber operations, and creatively mapping the macro-technology trends to solutions we should build.

If you're excited about building products that impact millions of people around the world, are passionate about driving efficiency, and thrive in an entrepreneurial environment, we'd love to hear from you!

--- What the Candidate Will Do ----

  • Own the product vision, roadmap, definition, and execution for building advanced applications that powers experience of knowledge workers and clients and enable scaled operations for Uber and beyond
  • Own your numbers. Drive your cross-functional team of engineers, data scientists, product ops, and designers to set qualitative objectives and quantitative goals and achieve them
  • Collaborate with Uber internal and external stakeholders, including clients, product managers, engineering, data science, program managers and global operations teams to ensure that our products support the growth/changing demands of Uber's core businesses and allows for rapid expansion of this new line of Uber’s business objectives globally, at scale.
  • Oversee comprehensive research plan into their customers (who they area, what they need, how they use the products), and a systematic process for using this research to develop innovative product direction and features. Ship products that change the trajectory of business.
  • Be a thought leader in the knowledge work space in the industry - deeply understand how technology and operations work in tandem to create truly empathetic delightful experience for our clients and workers and make operations better, faster and cheaper too
  • Mentor and coach junior PMs on the team

---- Basic Qualifications ----

  • Thinking from first principles: You don't assume things or take the status quo for granted. You base your solutions on data, product instinct, curiosity and a hypothesis + experimentation driven approach.
  • Experience delivering highly successful and creative technology products/platform in marketplace space
  • Technically Proficient: You have a visceral sense of how technology at large is evolving and how it impacts our customer’s life. You have collaborated with engineers in developing the technical architecture of the products you have built.
  • Thrive in an environment of fast feedback loops, constantly evolving customer preferences in a fast-moving industry with a mindset of rapid prototyping and iteration.
  • Minimum 6 years of PM experience and 8+ years of overall experience with strong data-driven prioritization skills
  • Have a background in computer science or relevant engineering; MBA preferred, but not required for consideration

---- What the Candidate Will Do ----

  • Customer obsession: Be passionate about understanding your customers’ pain points, and building experiences to delight them. You can proudly showcase several examples of this.
  • Profound understanding of the product process: Segment users, define user goals, come up with creative solutions, strong prioritization and execution skills
  • A love for formulating product vision leveraging user research and metrics, getting buy-ins from key stakeholders across the organization, and breaking down this vision into a tangible roadmap
  • Have passion for both user experience and system design, as well as a strategic outlook in how our tools align with our business scenarios
  • Persuasive communication and partnership skills- this will be an extremely cross-functional role, with stakeholder teams spanning multiple verticals globally

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.