Territory Lead, Eastern Canada, Bilingual



Toronto, ON, Canada
Posted on Saturday, January 13, 2024

About the Role

The Territory Lead is responsible for the operations of our Uber Eats business in our largest geographies.

This is a role for a candidate who can balance operational and commercial priorities and lead the overall cross-functional strategy for Uber Eats across the territory, accountable to the outcomes. You’ll be responsible for operational excellence and maintaining and continuously improving Uber quality throughout the Eater, Restaurant, and Delivery Partner experience and championing the needs of your market.

We are looking for leaders that are visionaries and can build, coach and inspire high performing teams to reach their potential. We believe in building globally and living locally - so understanding your market and championing their needs is key.

What You'll Do

  • Be our commercial leader for your territory, and build the best merchant network in your region (Eastern Canada including Quebec)
  • Develop local expertise of merchant, courier, and eater supply and demand within a large or complex geo
  • Lead team of Sellers and Account Managers to drive commercial strategy and priorities
  • Make decisions to provide the best selection and experience within your territory
  • Own performance of all sides of the market (merchant, courier, and eater) in partnership with our Operations team
  • Contribute and actively participate as a key member of the Canada Delivery Leadership Team

Basic Qualifications

  • A minimum of 7+ years of relevant experience running Sales, Account Management or Operations, ideally in a matrix structure
  • A minimum of 1+ years experience managing, inspiring, mentoring and supporting the growth of employees through inclusive and inspirational leadership
  • French language proficiency

Preferred Qualifications

  • Strong interpersonal and / or commercial skills - Uber Eats is a B2B business and you will need to know how to build and maintain relationships with partners
  • Strong people management skills - you set the tone for your team; driving towards results while also being empathetic to their challenges - EQ is a must-have
  • Disciplined organizational skills - you’ll need to prioritize and manage hundreds of ongoing processes and projects simultaneously
  • Data-driven decision mentality and sound business judgment through strong analytical thinking

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.