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Head of Enterprise, Uber Eats Sweden

Uber

Uber

Stockholm, Sweden
Posted on Saturday, March 16, 2024

Head of Enterprise, Uber Eats Sweden

Account Management, Sales & Account Management
in Stockholm, Sweden

About the Role

The Head of Enterprise is responsible for the end-to-end experience of some of Uber Eats most valuable partnerships and owning the strategy for making Uber Eats the delivery platform of choice for the enterprise group of restaurants in Sweden. From scaling newly acquired restaurant brands to developing deep strategies and partnerships, this role will be critical to the long term success of our partners and our people!

A key member of the Sweden Leadership Team, the Head of Enterprise will report directly to the General Manager and work closely with cross functional partners across the organization to drive the overall strategy and growth for Uber Eats in the region.

What You’ll Do

  • Lead a high-performing team in a fast-changing environment: Attract, motivate and develop a team of account managers. Build an incredible culture for your people with customer-obsession at the heart of everything you do.
  • Develop a winning strategy: You will be in charge of shaping the Partner Management & Enterprise strategy in the market; based on robust analysis, decide which partnerships the team should prioritize and set ambitious goals to develop those relationships which could require building cases for incremental investment, externally and internally.
  • Build meaningful relationships with top partners: We only succeed when our partners succeed, which is why you must focus on delivering exceptional growth and experience to our Enterprise partners, from leading commercial discussions to delivering sustainable, long term growth. You will work with your team to build joint business plans, solve operational problems, advance partner priorities, and scale our growth products with our partner base.
  • Commercial management: Lead commercial discussions with partners to build sustainable long-term partnerships, negotiating/re-negotiating contracts to align incentives to ensure they align with the business environment.
  • Build tools and processes: Use your analytical ability combined with operational rigor to build tools and processes that your team can use to drive forward partnership & sales KPIs.
  • Operational improvement: Drive forward operational improvement with partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered or they’re receiving it when they expect it.
  • Partner with internal teams: Work closely with collaborators in internal teams both locally and globally (eg. Product, Support, Operations) to solve problems and ensure that feedback is utilized in improving our product and operations.
  • Troubleshooting and resolving the unexpected: Including outages and bugs in new product roll-outs.

What You’ll Need

  • Bachelor's Degree or equivalent, Master’s Degree a plus
  • At least 5 years of proven experience of building long-term commercial relationships, ideally across both new business generation (Sales) and customer success (Account Management)
  • Management experience from leading and developing a team
  • Strong communication/stakeholder management skills: Be able to independently own and manage cross-functional stakeholders, and leading conversations with C-level external partners
  • Data-driven decision-making mentality and sound commercial judgment. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices. Strong experience working with Google Sheets/Excel.
  • High adaptability to change and ability to execute quickly. Able to pivot promptly from long-term thinking to immediate action tactical response
  • Business fluent in Swedish and English

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.