Operations & Analytics Manager, Taiwan Mobility



Operations, Data Science
Taipei City, Taiwan
Posted on Wednesday, June 12, 2024

Operations & Analytics Manager, Taiwan Mobility

Local Operations, Operations
in Taipei City, Taiwan (ROC)

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day.

About the Team

In Taiwan, we’re re-imagining the way people move in a sustainable way. Over the past 10 years, we have refined and improved our mobility business model more than once, and continue to search for new ways to get people moving. In 2022, we are continuing to #GoGetIt, expanding our services, pushing new frontiers and providing unmatched service to our customers. You will learn how to secure long term supply and successfully transform the Taiwan marketplace.

About the Role

Looking to impact the way the world moves? Uber is looking for a Senior Operations Manager / Operations Manager to lead our core operations in Taiwan mobility that directly impacts the way thousands of Taiwan drivers earn every week.

You will be a crucial driver in establishing a solid foundation for our mobility operations and shaping our Mobility business in Taiwan, a global top-priority taxi market for Uber.

In this role, you will be using your data analytic skills and operational excellence to facilitate the experience for our earner partners, and ensure our users and trips on Uber platform are compliant.

Your Impact in Role

  • Analytics- Create analytics and insights to sharpen our strategy.
  • Process automation - Identify operational weaknesses, and establish efficient operation processes.
  • Earner payment - Manage and ensure earner payment & invoicing processes accuracy.
  • Regulatory compliance & Access - Ensure earner & fleet partners access to Uber app is compliant. Support product and feature rollouts with the incorporation of local nuances in Taiwan.
  • Project Management - Facilitate collaborations with cross-functional teams including regional and global teams to ensure project success.

The Experience You'll Bring

  • Problem-solving - The ability to break down ambiguous problems by applying structure and using data-driven insights to solve them.
  • Analytics - Exceptional data analytics skills. Able to quickly identify the data needed to solve a problem, conduct the analysis and synthesize findings. Excel and SQL skill is a must.
  • Effective collaboration & communications - Working closely and communicating effectively with stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritize tasks across multiple projects.
  • Business instincts - Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You’d be excited to master Uber’s business model, and would doggedly pursue making that model flourish in your city.
  • End-to-end process ownership- Understand what a robust process looks like and can build, iterate and automate processes in a scalable and efficient way.

Preferred Qualifications

  • Experience in business consulting, data analytics, or operations roles in a fast-paced environment is a plus.
  • English Advanced Business Fluency both written and spoken. Fluent Mandarin.
  • Knowledge in Python or R is a plus

Unsure if this role is the right fit for you?

We encourage you to review the details of the job role and imagine how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we welcome you to apply to explore opportunities within Uber.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.