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Marketplace Operations Coordinator, Uber Eats, Germany (f/m/d)

Uber

Uber

Operations
Berlin, Germany
Posted on Saturday, June 15, 2024

Marketplace Operations Coordinator, Uber Eats, Germany (f/m/d)

Operations
in Berlin, Germany

About Uber

Uber is a global leader in mobility and food delivery services, committed to fostering a diverse and inclusive workplace. Our mission is to ignite opportunities by setting the world in motion. We revolutionize the way people move and connect with the world around them. At Uber, we are dedicated to creating a positive impact on the communities we serve, driving innovation, and continuously improving our services to provide exceptional experiences for riders, drivers, and eaters. Our culture is built on collaboration, respect, and a passion for excellence, which empowers our employees to take on challenges and achieve their full potential.

About the Role

In the German Marketplace Operations team, we tackle wide-reaching regional problems through data analysis and creative insights. We are looking for a highly analytical colleague excited to solve tough problems and automate business operations at scale.

What You Will Do

  • Marketplace Analytics: Utilize big data sets, SQL queries, and internal tools to gather actionable insights on the German marketplace.
  • Project Management: Collaborate with various teams in Germany and globally, ensuring alignment and quick execution while maintaining Uber’s high standards for operational execution.
  • Eater Experience: Present data to create a common understanding of key issues and showcase impact/results from previous projects.
  • Strategy Development: Work with the marketplace lead to build and execute strategies to improve eater completion rates and defect rates.
  • Defect Rate Management: Forecast medium-term defect rates for Germany and analyze their impact on retention.
  • Data Visualization: Create and maintain detailed reporting models to assist in decision-making and strategy development.
  • Performance Metrics: Track, analyze, and improve key performance indicators (KPIs) related to market health, operational efficiency, and overall business growth.
  • Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and drive customer-centric solutions.

What Will You Need

Basic Qualifications

  • At least one year of experience in solving complex analytical problems.
  • Bachelor’s degree from a top university in a technical field (engineering, statistics, economics, etc.).
  • Proficiency in Google Sheets and SQL.
  • Written and spoken fluency in English; German is a plus.

Preferred Qualifications

  • Experience in business consulting, investment banking, or hyper-growth startups.
  • Proficiency in Python.

Why Join?

At Uber, we offer a unique work environment where you can make a significant impact. Our benefits include comprehensive healthcare plans, wellness programs, and generous parental leave policies to support your overall well-being. Join us to be part of a dynamic and innovative team where you can grow and thrive.

For more information on benefits, visit Uber Benefits.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.