About the Role

As the customer experience arm of a fast-growing company constantly innovating, we are always looking for ways to better serve and engage our users.

The Mobility Experience team is the central transversal to all mobility markets in EMEA. Our mission is to shape customer-centric experiences that foster drivers & riders loyalty, and sustainable growth. Uber took bold sustainability commitments to achieve 100% EV in European cities by 2030. To achieve this, we’re looking for a Program Manager to foster the transition to electric vehicles for drivers.

As the Program Manager, Mobility (Driver Growth) - you will handle an evolving portfolio of EMEA-wide strategic initiatives or processes to drive increased Driver First Trip, Gross bookings, or #electric vehicles. You will have end-to-end responsibility from strategy to final delivery, leveraging data, technology and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations. Given the ambition of Uber to become a global-first organization, enabling greater coordination, efficiency, and speed, you will also act as a change agent to help the organization shift to a global-first approach to our business for both product roll-out and operational policies.

The ideal candidate is passionate about driving growth and about meeting our sustainability ambition, is keenly focused on operational efficiency, is skilled at problem solving to drive meaningful results across the organisation.

What you'll do

1. Design the strategy and roadmap for growth and/or sustainability initiatives across CommOps EMEA.

2. Operationalize plans with a focus on operational excellence and measurable performance tracking.

3. Partner with product and engineering teams to optimize growth campaigns and elevate customer experience.

4. Present findings and influence senior leadership, shaping strategic decisions through data-driven insights.

5. Manage cross-functional stakeholders across multiple markets and regions to align on priorities and deliver results.

Basic Qualifications

1. 5+ years of experience in program management, operations, consulting, or a similar strategic role.

2. Strong strategic thinking skills, with the ability to translate broad goals into actionable plans.

3. Deep business acumen and understanding of key drivers impacting mobility partners.

4. Excellent stakeholder management skills, with proven ability to lead and influence cross-functional teams.

5. Innovative mindset with a passion for embracing technology, AI, and challenging the status quo.

6. Exceptional communication and collaboration skills, able to simplify complex topics and foster alignment.

7. Experience managing initiatives at a global or regional scale.

Preferred Qualifications

• Proficiency in SQL or comfort with data analysis tools.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.