#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!

About the Role

The Uber Community Operations organization is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. The role would be focused on creating new supply across InSA.

Your Impact in Role:

• Support manager or project lead on cross-site level projects
• Communicate and address blockers
• Track & follow up with stakeholders on action items and deliverables
• Structure projects and create project plans with milestones
• Define and measure project targets for business metrics

Basic Qualifications

• At least 2 years of experience working with a variety of stakeholders and projects in fast paced environment and basic business acumen
• Problem solving, collaboration, stakeholder management, and analytical skills

Preferred Qualifications

• Problem Solving
• Stakeholder Management
• Project Management

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.