About the Role

The Eats team mission is to continue being an effective growth engine for our merchant partners. The Eats business across SSA has demonstrated solid growth and operates in dynamic countries and environments. This individual will be responsible for key account management of restaurants/retailers within the Eats defined "SMB segment".

What You'll Do

• Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants.
• Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities.
• Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics.
• Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners.
• Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
• Ensure we have the best restaurant and retail offering and optimize their operational performance
• Product Adoption (Ads, offers…)
• Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
• Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team
• Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
• Act as an ambassador of Uber Eats mission, brand, and product

What You'll Need

Negotiation And Deal-Making

[Opportunity identification]

- Is able to independently identify lists of potential partners when presented with a strategic objective

[Value creation and capture]

- Understands Uber’s core business to propose value Uber can bring to a potential partnership

- Has a general understanding of partners’ core business to suggest value partners can bring to a potential partnership

- Is able to recommend basic deal structures

[Relationship management]

- Independently manages smaller issues and leverages manager’s help as needed

- Manages strategic relationships to maximize value

Executional Excellence

[Target definition and achievement]

- Efficiently accomplishes multiple tasks in parallel

- Is able to handle multiple tasks and assignments with varying deadlines

[High quality output]

- Proactively seeks continuous improvement opportunities, which may include challenging the status quo

- Exhibits high attention to detail and regularly checks work to catch and correct mistakes, avoiding any negative consequences

[Resource efficiency]

- Plans ahead and invests upfront as appropriate to maximize efficiency and return on effort

- Understands often inverse relationship between speed and quality and makes decisions appropriately

[Resilience and grit]

- Effectively handles stress associated with interruptions, multiple demands, and minor setbacks, but escalates and requests support where needed

Planning And Organization

[Prioritization and roadmapping]

- Defines importance of straightforward projects, tasks and deadlines

- Shifts priorities and identifies interdependencies as needed

[Project and change management]

- Defines scope and SMART objectives for straightforward projects

- Creates detailed project plans with project stages, milestones, basic interdependencies, and owners

- Creates systems to track progress towards goals and to surface (future) issues

- Keeps stakeholders informed about progress, changes, and other important issues

[Proactive foresight]

- Identifies common risks and develops basic mitigation plans

Communication

[Active engagement]

Contributes to and / or manages group meetings, either in the moment or after the fact

- Clearly defines agenda, goals, objectives, and takeaways

- Listens carefully to others, asks questions for clarification, and ensures messages are understood

Preferred Qualifications

• Passionate about working with top merchants and building a business together
• Highly autonomous - able to work with minimal oversight
• Outstanding listening, communication, and organizational skills
• Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
• High adaptability to change and ability to execute quickly
• Strong communication and interpersonal skills
• Project management and analytical skills

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.