About the Role

Uber is redefining the future of grocery and retail by building the world’s most trusted and expansive marketplace for on-demand delivery of local commerce. A cornerstone of this transformation is delivering a best-in-class product catalog experience to our customers.

The Operations Manager, Catalog Ops will lead initiatives to improve catalog quality and the detection of restricted and prohibited items across global markets. This role serves as a critical link between the Global Catalog Operations team and regional teams, ensuring alignment with a unified, scalable strategy that integrates local insights and global best practices.

You will play a dual role: executing data-driven analysis and leading operational projects. Success in this role requires strong technical skills, strategic thinking, and cross-functional collaboration with engineers, product operations, and local teams. The ability to extract and synthesize insights from product and operational data using tools like SQL is essential.

What the Candidate Will Do

• Operational Excellence & Project Execution: Manage and execute cross-functional projects, including root-cause analysis of catalog quality issues and resolution tracking.

• Data Analysis & Performance Monitoring: Conduct deep-dives into catalog metrics, surface key insights, and measure the success of initiatives. Drive improvements in catalog accuracy and consistency across all regions.

• Process Design & Scalability: Develop scalable global processes that support efficient catalog operations. Apply a data-driven approach to identify bottlenecks, automate workflows, and prioritize high-impact improvements.

• Stakeholder Engagement: Collaborate closely with regional catalog teams, product operations, and engineering to ensure seamless execution and knowledge sharing across countries.

What You’ll Gain

• Exposure to a highly global and multicultural team, partnering with colleagues across diverse markets.

• Opportunities to engage with stakeholders at all levels, from frontline agents to senior leadership.

• Daily immersion in English communication, with optional opportunities to interact in Spanish, French, or Japanese.

• Learn from industry leaders and build a strong international network within Uber.

• Experience solving complex, real-world problems in a fast-paced, innovative environment.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience.

• 3+ years of relevant professional experience (operations, strategy, analytics, or technology).

• Advanced proficiency in SQL and working knowledge of Python.

• Strong analytical and problem-solving skills; able to translate data into actionable insights.

• Excellent organizational and multitasking abilities.

• Effective communicator across technical and non-technical stakeholders.

Preferred Qualifications

• Experience analyzing large, unstructured datasets to generate business insights.

• Strong ability to evaluate impact across business functions and propose scalable solutions.

• High degree of ownership and adaptability in a dynamic, evolving environment.

• Prior experience designing operational dashboards and analytical workflows.

• Proven track record in process optimization and continuous improvement initiatives.

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.