About the Role

Be a catalyst for innovation in customer experience. Join Uber’s Strategy, Innovation & Enablement (SIE) team in APAC Community Operations. We enable seamless support experiences for riders, earners, and partners through data-led strategy, smart automation, and scalable solutions. Your work will influence high-impact programs and shape how Uber serves customers across the region.

What You’ll Do

//Make customer experiences smarter, faster, and better:

• Lead or support large-scale, cross-functional projects with minimal guidance
• Structure complex problems and develop data-driven, elegant solutions
• Run experiments and surface insights to enhance support experiences
• Present findings and strategic recommendations to senior leadership
• Partner across teams to launch products, shape policies, and drive automation

What you need to be considered:

• Experience in management consulting/fast paced tech firm in a business problem solving capacity
• Proven track record running structured, cross-functional projects independently
• Strong data fluency
• Experience in a fast-paced, analytical, or operational role

What sets you apart:

//Technical Strengths

• Experience designing and running experiments
• Advanced analytics capabilities and insight generation

//Interpersonal Strengths

• Clear communicator with ability to influence senior stakeholders
• Experience working across cultures in regional or global environments

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.