About Unbabel

The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.

About Unbabel’s Product Teams

Unbabel’s product teams are cross-functional and durable, generally composed of a product manager, a product designer, a dev lead, and several engineers, often complemented by an expert linguist and/or an AI lead.

These teams are tasked with developing solutions that are valuable (our customers choose to buy or use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement). The product manager is responsible for ensuring the solution meets both the value and viability criteria, requiring deep user knowledge, understanding of business constraints, and awareness of industry trends.

What’s the Opportunity about?

As an Associate Product Manager at Unbabel, you will have the opportunity to explore and contribute to cutting-edge developments in language technology and AI-driven translation services. Working closely with Software Engineers, designers, and linguists, you will delve into challenges related to user interfaces, natural language processing, machine learning, privacy, security, and data management.

You will operate directly with the senior product team, working on a rotational basis with the different Product Managers in the first months to quickly acquire Unbabel and product knowledge. This is an excellent opportunity to get exposure to multiple product teams - including AI, Portal (UI), Community (Human Translation), and Customer Management. Suited for an ambitious profile looking for an accelerated learning and growth path.

Available locations: Lisbon.

Responsibilities

As an Associate Product Manager at Unbabel, your role is to help our team create and improve our products in the best way possible. Here's what you'll be doing:

• Listening and Learning: You'll listen carefully to what our users and customers have to say and gather valuable insights from them. This might include data analysis, customer interviews, and market research.
• Planning Together: You'll work with other people in the company to come up with a plan for our products. This plan will include where we are now, where we want to be in the future and helping the delivery engineering team in what is needed.
• Solving Problems: You'll identify specific problems or opportunities we need to tackle and work with a group of people to come up with solutions.
• Testing Ideas: We'll try out our ideas and see if they work. You'll help us figure out if our ideas are valuable, doable, easy to use, and if our team has the skills to make them happen.
• Improving Continuously: You'll keep an eye on how well our products are doing and suggest changes to make them better based on what our users and customers tell us.

Requirements

• Degree in Engineering, Business or related field.
• Passionate about AI, and language-related technologies.
• Proven ability to tackle complex problems that come with various limitations. This involves assessing risks and presenting your solutions in a well-structured, data-informed written format.
• Demonstrated ability to effectively collaborate with cross functional teams, especially in a moderating or leading role. Under pressure and in environments of ambiguity.
• Strong organisational skills, with a structured and detail-oriented mindset.
• Excellent verbal and written communication skills, particularly in English.
• Comfortable (or the ability to quickly learn) with technical topics such as APIs, Data, AI.

Benefits

• Competitive salary at one of Europe’s leading tech startups;
• A stimulating startup environment committed to diversity and inclusion;
• Health insurance;
• Stock options;
• Flexible working hours;
• Individual budget to set up your workstation;
• Budget for learning and development;
• Other specific benefits, depending on location.

Diversity Statement

Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.

(We are not accepting candidates coming from recruitment agencies at this moment)

Department

Product

Locations

Lisbon

Remote status

Hybrid Remote

Employment type

Full-time

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