Join Vacatia and Help Build the Future of Hospitality Tech

Location: Fort Lauderdale, FL (Hybrid)

At Vacatia, we’re redefining how families travel and how hospitality technology enhances every stage of the journey. As a leader in resort and rental management, we’re committed to creating exceptional guest and owner experiences through innovation, empathy, and accountability. We’re now hiring a Manager, Responsible Exit to lead our customer-centric exit program, ensuring that those who choose to transition out of ownership with Vacatia experience a transparent, respectful, and seamless process.

Why You’ll Love Working at Vacatia

• Mission-Driven Impact: Shape a critical program that reflects our core values of transparency, accountability, and customer care.

• Cross-Functional Influence: Collaborate with Legal, Finance, Sales, Operations, and Member Services to deliver consistent and compliant solutions.

• Customer-First Mindset: Lead with empathy while upholding compliance and brand standards in every owner and guest interaction.

• Growth & Visibility: Report directly to senior leadership with the opportunity to influence key business policies and practices.

• Hybrid Flexibility: Work from our Fort Lauderdale HQ while enjoying the benefits of a flexible hybrid schedule.
  
  

Your Impact

• Lead the Responsible Exit Program by developing policies, workflows, and reporting mechanisms that ensure transparency, compliance, and consistency.

• Own the Customer Journey for owners and guests navigating the exit process, ensuring communications are clear, respectful, and empathetic.

• Ensure Compliance & Mitigate Risk by aligning with Legal and Finance to meet state, federal, and industry regulations.

• Partner Across Teams to support seamless transitions, train frontline staff, and coordinate financial reconciliations.

• Drive Insights & Reporting by tracking KPIs, analyzing trends, and providing leadership with actionable recommendations.
  
  

What You Bring

• Bachelor’s degree in Business, Hospitality Management, or related field (advanced degree preferred).

• 7+ years of experience in customer success, owner relations, compliance, or program management (hospitality or vacation ownership industry strongly preferred).

• Proven track record designing and managing customer-facing programs.

• Strong knowledge of compliance and regulatory frameworks within hospitality and vacation ownership.

• Exceptional written and verbal communication skills, balancing empathy and accountability.

• Strong analytical, problem-solving, and conflict-resolution abilities.

• Proficiency with CRM, workflow management, and reporting tools.
  
  

How You’ll Ramp

• First 30 Days: Learn Vacatia’s brand values, policies, and Responsible Exit history while building relationships with cross-functional partners.
  
  

• First 60 Days: Lead program operations, assess compliance frameworks, and implement feedback loops.
  
  

First 90 Days: Deliver data-driven insights, propose program enhancements, and establish yourself as the go-to leader for Responsible Exit strategy.