Join Our Growing Family

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts at Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts at Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

Job Summary:

The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs

received from In-House and field Off-Site Personal Contact (“OPC”). The Welcome Center Representative

receives phone calls from the field, to make tour reservations and reschedule tours. Runs manifest reports to

send to the tour registration desk(s).

Essential Duties and Responsibilities:

• Enters the tour reservations data from OPC reports and phone calls.
• Searches existing owners to link customer records.
• Enters tour reservation into Olympus and logs data in Excel spreadsheet.
• Generates tour manifests and support paperwork for In-house OPC's.
• Totals tour counts and forwards to the department Director daily.
• Reviews daily and weekly data and reports for distribution including; the tour manifests,
• daily results, gifts and deposits.
• Ensures reports are sent to the Marketing Directors, Marketing Managers, and Timekeepers.
• Performs other duties as assigned.

Requirements:

• Equitable work experience with a HS Diploma or equivalent considered.
• Basic computer skills, including working knowledge of Microsoft Word®, Excel® and general computer
• applications.
• Excellent customer service skills and professional phone etiquette are mandatory.
• Strong attention to detail.
• Ability to work well in a team environment.
• Must be able to demonstrate prompt, reliable and motivational demeanor at all times.
• Organizational skills are required and a general professional appearance and attitude must be maintained.
• May be required to work weekends, holidays and extended hours, if needed.
• Must have the ability to work at multiple designated local locations on a weekly basis as needed.
• Prior experience with Systems Products International (SPI) software systems.

Benefits:

• Paid Weekly
• Flexible Schedule
• Paid Training
• Paid Time Off
• Health/Dental/Vision/Life Insurance
• Accidental/Pet Insurance
• 401k Retirement Plan
• Employee Discounts