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Customer Service Specialist - Afternoon Shift

HONK

HONK

Customer Service
Remote
Posted on Tuesday, April 2, 2024
HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.
HONK is on the lookout for dynamic, service-focused Customer Service Specialists to join our Contact Center team for the afternoon shifts. If you're seeking a full-time, remote position, this is your chance. As the voice of HONK, our Specialists engage with our customers daily, providing exceptional support and assistance. You'll need to be quick-thinking and adaptable, ready to handle any situation with ease.
HONK is a 24x7 environment and this posting is for candidates interested in full time positions starting at 4:00 PM EST / 1:00 PM PST or 6:00 PM EST / 3:00 PM PST.
Candidates must be located in one of the following states: TX, FL, UT, AL, GA, AZ, WI, NH, or NV.

Responsibilities

  • Interact directly with customers via phone
  • Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
  • Utilize the company's proprietary technology to connect members with our nationwide partner network
  • Answer calls to assist customers with order fulfillment and service execution
  • Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
  • Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
  • Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Preferred Experience

  • Experience in a customer facing environment resolving issues over the phone
  • The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
  • Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
  • Fluency in English. Spanish a plus

Additional Requirements

  • Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
  • Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
  • It is preferable that you have experience working from home and have equipment that supports a work from home environment.
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.